Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at:

Email: support@allezwinzhandmade.com

Returns must be sent to the following address:

Return Address:
218 Gardeners Road
Rosebery, New South Wales 2018
Australia

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at support@allezwinzhandmade.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Sale items

  • Gift cards

If you have questions about your specific item, please contact us before placing your order.

Exchanges

The fastest way to receive a replacement is to return the original item. Once your return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must be unused, in original condition and packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@allezwinzhandmade.com.